Terms & Conditions

G2A PAY TERMS AND CONDITIONS

Definitions

Agreement or G2A PAY Terms and Conditions - the following terms and conditions which defines the relationship and its terms between the Company and the Payee or Payer.

Business Day - any business day during the working hours of the Company, with the exception of Saturdays, Sundays and public/statutory holidays, during which a Company unit is open for handling the G2A PAY Services.

Company - G2A.COM LIMITED with its registered office in Hong Kong, 31/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong or G2A.com B.V. with its registered office in Keizersgracht 206, 1016DX Amsterdam, Registered under CCI number 70475830 if the Payee is located in the European Economic Area.

Electronic services - performance of the service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the recipient, sent and received by means of electronic processing devices, including digital compression, and data storage, which is entirely transmitted, received or transmitted via telecommunications network.

G2A LLC - G2A LLC with its registered office at 401 Ryland St, Suite 200-A Reno, Las Vegas, NV 89502, USA.

G2A PAY Service - the payment service provided and owned by the Company.

G2A Balance - funds (balance) accumulated by the Payer or Payee under the G2A PAY Terms and Conditions, as well as a Website’s terms and conditions, as the case may be, and which can be used to make Payments and/or pay-outs at the discretion of the Payer/Payee.

G2A PL - G2A PL sp. z o.o. with its registered office in 53 Emilii Plater, 00-113 Warsaw, Poland, performing maintenance functionalities in relation to credit card payments.

Payee or Submerchant - an individual, corporation or an unincorporated entity with statutory legal capacity, who are registered users of the G2A PAY Service, intending to receive Payments through the G2A PAY Service.

Payer - an individual, corporation or an unincorporated entity with statutory legal capacity, who are registered users of the G2A PAY Service, intending to make payment for goods and/or services offered by the Payee, or make a donation to the Payee, via a Website or on donation via the Payee.

Payment - individual payment made by the Payer to the Payee via the G2A PAY Service. Every Payment is identified in the System by: Payment number, amount, Identifier, and payment method. The G2A PAY Service can assign Payments with the following statuses:

(i) Pending - Payment is being processed,

(ii) Being verified - Payment is undergoing additional verification for security purposes,

(iii) For use/Prepaid - Payment is awaiting confirmation from the Payee,

(iv) Complete - Payment has been made, confirmation sent to the Payee,

(v) Invalid - Payment attempt resulted in an error returned by the Intermediary, or invalid payment,

(vi) Returned - Payment returned to the Payer.

Privacy and Cookies Policy – a set of rules regulating the processing of personal data and privacy protection policies applied against Users by Company. Privacy and Cookies Policy constitutes a separate document.

Recurring Payment - a Payment that a Payer has authorized to be made to a Payee via the G2A PAY Service with said Payment to occur repeatedly on a prearranged schedule until canceled by the Payer.

Reflink - a special website link containing a unique identification mark of the User, serving as a tool for the User to invite new Users to participation in G2A PLUS.

Reflinked Person – a person who clicked on the Reflink placed by the User and bought an access to G2A PLUS program. 

User – an individual, corporation or an unincorporated entity with statutory legal capacity, making use of the G2A PAY Service strictly as a consumer and for non-commercial purposes, or who participates in G2A PLUS Reflink program set forth in section §7.

Transaction Panel - the panel made available to the Payer for the purpose of choosing a payment method in order to enable them to make payments for goods/services.

Website - an authorized website or online system allowing Payers/Payees to make and receive Payments through the integration of the G2A PAY Service and subject to the terms of this Agreement.

§ 1. General Provisions

1) The Company does not own any of the Websites and cannot be held liable for the transactions concluded on the Websites other than those related to G2A PAY Services, the acts or omissions of the owners, managers or administrators of the Websites or any other liabilities they may have against users, third parties or authorities.

2) The G2A PAY Service allows the Payers to use various methods of Payment, accepts the Payers’ Payments, confirms the Payments for the Payee and transfers these Payments to the Payee’s account, with respect to transactions concluded via the Website. The available Payment methods are displayed in the Transaction Panel.

3) Each Payment initiated on the G2A PAY Service is assigned a unique Payment number. The Payer should keep the number for the purpose of checking the Payment status as well as complaint procedures.

4) The Payer is given a limited amount of time to make the Payment on the G2A PAY Service which is provided in the Transaction Panel. Within this time, the G2A PAY Service is awaiting confirmation of the Payment. Upon receiving confirmation, the Payer is informed via the G2A PAY Service and/or the Payee’s system that the Payment has been made properly.

5) The Payer making a Payment using the Transaction Panel can track their transaction history, including amounts, dates and related Payees in his/her account.

6) The Company does not guarantee real-time Payment processing in the event of a malfunction of a Payment method chosen by the Payer, Payment method’s systems maintenance breaks, Payment attempts made outside of the given bank’s internal transfer posting hours, or adjustments carried out by an intermediary, affecting the functioning of the G2A PAY Service. Any claims from the Payer resulting from the aforementioned circumstances should be submitted to the provider of the payment method used by the Payer, in accordance with their agreement and the applicable laws.

7) The Company does not guarantee real-time Payment processing in the event of not following the instructions given in the Transaction Panel during the processing of Payment.

8) Unless otherwise required by the applicable laws, the Company does not give access to any identification data (personal information, addresses, company information) of the Users, without the permission of the User. Any personal data is used solely for the purpose of processing returns or refunds and performing G2A PAY Services.

9) The Company reserves the right to place a hold on any funds pursuant to an investigation and if required may issue chargebacks or reversals to your account and any balance therein.

10) The Payers are not entitled to any interest from the funds accumulated within G2A Balance.

11) The Users represent that they are either an individual, a corporation or an unincorporated entity with statutory legal capacity under the applicable laws.

12) Certain Payees may offer the Payers a Recurring Payment option. By selecting said Recurring Payment option the Payer agrees that a Payment shall be drawn on a regular recurring basis, as chosen by the Payer, and that the Payment shall be repeatedly drawn for an undefined period of time unless earlier terminated by the Payer. The Payer agrees that he/she may terminate the Recurring Payments at any time, however any Payment that is Pending may not be stopped. The Company reserves the right, at its sole discretion, to terminate any Recurring Payment. The Payer acknowledges that a Payee may terminate a Recurring Payment at any time and for any reason. Moreover, in the instance that a single Recurring Payment is selected by a Payer to go to multiple Payees, the termination by any one Payee, shall not terminate the entire Recurring Payment but rather shall serve to reduce the Recurring Payment amount by a portion of the Recurring Payment intended for the said Payee.

13) The Company reserves the right to take any action it deems appropriate, including the modification or termination of an account suspension and/or termination, of any User who engages in conduct that the Company determines in its sole discretion is abusive, harmful, objectionable or violates any of the Terms and Conditions, applicable laws, rules, regulations or the Privacy Policy.

14) The Company declares that it is the owner of the software and hardware required for running G2A PAY Service and may involve subcontractors to maintain the functioning of G2A PAY Service.

15) Acceptance of these Terms and Conditions is a condition of rendering G2A PAY Service.

16) The Company provides Users with free of charge the following Electronic services:

a. presenting to Users with advertising content tailored to their interests,

b. newsletter,

c. Reflink,

d. enabling viewing of content placed as part of the website pay.g2a.com.

Under the law, the Company is required to provide the Electronic services referred to above in accordance with these Terms and Conditions and the applicable law.

17)  Agreement on rendering Electronic services shall be concluded as soon as the User accepts these G2A PAY Terms and Conditions. The User is forbidden to abuse the electronic means of communication and to provide the following content to Company IT systems:

a. causing work disturbance or overloading of IT systems

b. incompatible with universally applicable law,

c. violating third party rights, including copyright, intellectual property rights or personal rights, 

d. provide unlawful content.

18) Minimum technical requirements necessary for cooperation with ICT system used by Company:

a. access to e-mail

b. computer, laptop, or another device with Internet access with a minimum screen resolution 1366px x 768px and a web browser with support enabled Cookies and JavaScript, one from:

o Mozilla Firefox 65 or newer

o Microsoft Edge 44 or newer

o Opera 58 or newer

o Safari 12 or newer

o Google Chrome 72 or newer

19) The Company processes personal data in the scope necessary to entering into and performing G2A PAY Terms and Conditions such as name, surname, correspondence address, e-mail, ID card number. Specific rules including grounds, rights relating to personal data processing are included in Privacy and Cookies Policy which constitute a separate document.  

20) If there are problems or irregularities in connection with using the G2A PAY Service the User may submit a complaint by sending it to the following address: support@g2a.com. In the complaint, the User should include his/her name and surname, e-mail address (or other correspondence address), the subject of the complaint and the reason for the complaint. The complaint will be considered immediately, however not later than within 30 days of its receipt. The person submitting the complaint will be informed about the method and result of the complaint consideration to the correspondence address or the e-mail address.

21) The User should have the possibility of out of court complaint consideration and redress methods. The use of out-of-court complaint is voluntary. The out-of-court complaints methods include:

a. submission a request to the Permanent Consumer Arbitration Court to resolve a dispute resulting from the Sales Contract.

b. submission a request to the Provincial Trade Inspectorate Office to initiate a mediation procedure to bring to an end by amicable settlement the dispute between the User and the Seller. Information on mediation rules and procedures carried out by the Provincial Trade Inspectorate Office is available at the premises and on the websites of the local branches of the Provincial Trade Inspectorate Office.

c. free assistance to settle the dispute between the User and the Seller by using the services of the District (Municipal) Consumer Ombudsman Office and social organisations whose statutory tasks include consumer protection (including the Consumer Federation and Polish Consumers Association) or relevant national bodies.

d. Submission a complaint via the ODR internet platform: http://ec.europa.eu/consumers/odr/

22) The Company informs in the form chosen by the User about any special risks associated with the use of an Electronic service.

§ 2. G2A Coins and G2A Balance

1) Each User that has a verified phone number may purchase G2A Coins ("Coins") with funds available on G2A Balance, PayPal account or Credit Card payment, provided that the PayPal account or Credit Card have been connected with the User’s G2A PAY account. Any purchased Coins will be deposited into the purchasing User’s account. The balance of Coins will be shown in "G2A" currency in the G2A Balance of the User.

2) Each User can create his/her own G2A Balance. Funds accumulated within G2A Balance ("G2A BalanceFunds" or "Funds") can be used to make payments and/or to create promocodes.

3) Promocodes having a form of monetary codes shall be valid for a defined term of six months from their creation. If such promocode was not used within the aforesaid term, the User who has created such promocode shall receive the funds in the amount equal to the value of such promocode.

4) Purchased Coins or G2A Balance Funds may be used on the G2A PAY Service and subject to the limitations set forth herein, Coins or G2A Balance Funds may be freely transferred between Users that have a valid mobile phone number by clicking the "Send money" button on the user interface. Any User that elects to transfer Coins or G2A Balance Funds to a person must initiate the transfer utilizing the mobile application.

5) A User may not send Coins or G2A Balance Funds above EUR 2,000 in value within a single month. The maximum number of separate Coin or G2A Balance Funds transfers that may be made by a User is limited to 20 transfers per day. The Company reserves the right to impose further transaction limits on the purchase and/or transfer of Coins or G2A Balance Funds.

6) Coins may be acquired or redeemed in the following currencies: EUR, USD, PLN, ARS, GBP, CAD, RON, CZK, KRW, CLP, JPY, BRL, TRY, INR, RUB, HUF, NZD, CNY, CHF, THB, MXN, SEK, DKK, COP, NOK, SAR, VND, SGD, TWD, AED, ZAR, PHP, PEN, EGP, HKD, KWD, JOD, PAB, MYR.

7) User may also request G2A Coins or G2A Balance Funds from other parties by clicking on the "Send Request" button on the mobile application or on G2A PAY website and entering the mobile phone number of the person from whom the funds are requested. The currencies which can be requested are shown on the list under section 2.6 above.

8) The User willing to send or request Coins or G2A Balance Funds shall enter the valid mobile phone number of the receiving person, this can be done by selecting the number on the User’s mobile phone directory or by entering the number manually. The User can also enter a message to accompany the transfer/request message to be sent to the receiving person’s mobile phone number. The User is solely responsible for entering a correct and valid mobile phone number as well as the content of the text accompanying the message.

9) The receiving User who has not entered a valid mobile phone number to their accounts will be able to do so once they click the link received from the sending User and log in to their account. The mobile phone number corresponding to the Coins or G2A Balance Funds transfer shall match the mobile phone number registered to the account of the receiving User. In the event that the mobile phone numbers do not match, the receiving User shall change his/her registered mobile phone number in his/her account preferences in order to receive/send the Coins or G2A Balance Funds.

10) If the intended recipient of Coins or G2A Balance Funds is not a User, the receiving person shall click on the link received from the sending User via SMS and will be redirected to G2A PAY website in order to complete their registration and create an account.

11) If after a period of seven (7) days any transferred Coins or G2A Balance Funds remain unclaimed they shall be returned to the User who initiated the transfer of the unclaimed Coins or G2A Balance Funds.

12) The availability of Coins or G2A Balance Funds may be limited in your jurisdiction by local law or regulation. By using Coins or G2A Balance Funds you agree that you are familiar with all laws and regulations in your jurisdiction and you shall indemnify and hold G2A harmless for any breach, violation of law or legal action resulting from your use of Coins or G2A Balance Funds.

13) The Company reserves the right to take any action it deems appropriate, including account suspension and/or termination, of any User who engages in conduct that the Company determines in its sole discretion is abusive, harmful, objectionable or violates any of the Terms and Conditions or applicable laws

14) Provision of G2A Coins or G2A Balance Funds does not envisage supply of any product by the Company to the Payer but is aimed at increasing the customer experience of the Payer. Any amounts which may be granted by the Company or the Payees to the Payers in a form of Promotional cashback are to be used by the Payer for the purchase of a product from a Payee. Therefore, any liabilities related to these products should remain with the Payee (including, but not limited to any taxes applicable for the products).

15) User may also request pay-out of his/her funds from G2A Balance. Despite the fact that funds within G2A Balance may be collected in many different currencies, the pay-out can be done in the following currencies only: EUR, USD, PLN, GBP.

16) Pay-outs from G2A Balance can be done via bank transfer, Webmoney, Skrill, Payoneer or bitcoin. Company charges a fee for transferring funds to the User. This is mainly caused by the need to cover the bank or payment provider fees that Company has to pay for the pay-out operation. The fees may vary depending on whether the payment is to be made via the payment provider or directly to the bank account of the User. The fees are specified in the "Table of fees and commissions" annexed to the Terms and Conditions.

17) When the User requests the transfer to be made directly to his/her bank account, he or she shall provide their bank account number and personal details and address on the appropriate electronic form to enable the transfer as well as any other data necessary for the transfer, in particular international bank account numbers and international standard bank identification codes, such as the SWIFT / BIC / IBAN, and any other information that may be deemed necessary in order to comply with all legal and regulatory requirements.

18) The User agrees and accepts the fact that if the funds accumulated within G2A Balance consist of any currencies other than those set forth in point 3) above and User wishes to make a pay-out and/or Payment in EUR/USD/PLN/GBP the funds intended to be paid out or used as a Payment shall be converted into one of the aforesaid currencies. The User also agrees and accepts that if he/she does not have a foreign currency bank account denominated in EUR, USD, PLN, GBP, the amount of funds accumulated within G2A Balance which the User wishes to pay-out in accordance with this Agreement will be converted into the currency in which the User has an account in accordance with the relevant exchange rate at the User’s bank as well. To the extent permitted by the law Company is not to be liable to the User in case when as a result of the conversion the User will receive a lower amount than expected, or due to unfavorable exchange rates at the User’s bank. In the said cases no additional sum will be transferred as a compensation and no such compensation may be requested from the Company.

19) The User is aware that money accumulated by him/her in G2A Balance may be divided into various balances based on the source of their deposit. Differences between these separate balances shall be settled in such way, that no balance can represent negative value. This means that the funds accumulated in the positive balance value will cover the negative value in the other balance. If the User does not have funds in any of the balances and one of them has negative value, it will be covered from the User’s first transaction which will be credited to any of those balances. The aforesaid balance netting process shall be made immediately during a given transaction made by the User. The User understands and agrees that during this process a currency conversion will take place on the balances. The terms of currency conversions and fees is subject to this G2A PAY Terms and Conditions. For the avoidance of doubt, to the extent permitted by the law the Company is not to be liable to the User in cases where as a result of the conversion the User receives a lower amount than expected. In the said cases, no additional sum will be transferred as a compensation and no such compensation may be requested from the Company.

20) If User does not log in through the Website to User's account for over 180 (one hundred eighty) days, the Company is entitled to charge the User's G2A Balance a commission in the amount of EUR 1 (one) per each month, or less, if there is no sufficient funds on the User's G2A Balance to charge entire commission. The Company is also entitled to suspend User's G2A Balance, if there is no sufficient funds on it which allows to charge the said commission. Charged commission is not returnable. The User is to be informed about the commission before it is charged.

§ 3. Service Fees

1) The Payers are charged for the use of selected payment channels or for payments and commissions due to the Company. The amount charged is listed on the payment selection page. The Company shall collect its commission from each sale price of a given product specified by the Payee. The commission may vary depending on the payment provider used to finalize the transaction. Moreover, the commission is different for different Payees. The Company also charges a fee for payouts done by the Payees. This is mainly caused by the need to cover the bank or payment provider fees that the Company has to pay for the payout operation. The fee varies depending on whether the payment is to be made via the payment provider or directly to the bank account of the Payee. The added fee shall be visible after the Payer selects the payment method used to finalize the transaction.

2) The Payer and the Payee are solely responsible for paying fees and taxes relating to the products payable via the G2A PAY Service. The User and the Payee are particularly responsible for paying due taxes, fees or other due amounts required in connection to the agreements they have concluded. The Company in any case is not responsible for settling above fees and taxes. If certain payment method shall fail or an invoice is overdue, the Company reserves its right to demand payment by way of other method of payment including all possible additional costs of such method.

3) In order to make transactions performed via G2A PAY Service as efficient as possible, Payers are provided with payment solutions, such as PayPal, Skrill, DotPay, PaySafeCard, MoneyBookers and other. Further terms and descriptions regarding the payment solutions are provided on the website of the relevant payment provider.

4) Any Payee or Payer demanding settlement through one of the payment systems agrees thereby for the payment to be made through sites covering the payment systems and states that he/she has read and accepted the terms and conditions available on such websites. To the extent permitted by law, the Company shall not be liable against the Payees or Payers for any problems related to payments for which the owners of such sites are responsible, in particular for any delays in processing payments or inability to process them for technical reasons. In such case the Payee/Payer shall contact the applicable operator of the payment site in accordance with that site’s terms and conditions. When Payee/Payer demands settlement via credit card G2A.COM Sp.z o.o. assumes the responsibility to maintain the correct execution of the payment and G2A.com B.V. Keizersgracht 206, 1016DX Amsterdam, Registered under CCI number 70475830 performs customer support functions. If the payment has not been accepted due to the Company’s fault, the Payee/Payer shall inform the Company.

5) The Payer asserts that he/she shall pay for any products and services offered by the Company on the Website, in particular, for payment processing services with use of funds coming from legal sources.

6) The Payer asserts that he/she is not a VAT taxpayer. When the Payer becomes or already is the VAT taxpayer, he is obliged to provide all the data required to issue a VAT invoice for the Company’s services. Such an invoice shall be sent to the Payer’s email address.

7) The Payee determines the price of products which he/she intends to sell. The Company collects its commission for payment processing or other possible fees (if such are due) from the amount of such price. In order to proceed the payment  transaction, the Payee temporary entrusts the Company with subject of the transaction. In order to proceed the payment transaction, G2A.COM takes responsibility for the product and for the transaction processing. The Company deposits the transaction, receives the settlement from the payment institution and contacts the payment institution on behalf of the Payee. After the Company processes the payment, the ordered subject of the transaction is provided to the Payer through the Company. The Payer’s bank account will be charged with the reference to the Payee and the Company.

8) The Parties mutually agree that in order for the Company to perform all settlements in a proper and timely manner, payments made by the Payers shall be paid by these Payers by means of a chosen payment channel (e.g. PayPal, Skrill, DotPay, PaySafeCard, MoneyBookers) to the Company. The Company does not have a title or any other rights to these funds (except for the funds that cover the Company’s commission) and is liable to transfer these funds onward to the Payee. The Company shall notify the Payee regarding the status of the payment performed by the Payer.

9) The Company deducts its due commissions and fees indicated in these Terms and Conditions from the funds collected for Payer and / or the Payee.

10) The commission paid by the Submerchant or Payee or Payer to the Company is non-returnable, in particular in a situation when the payment, which shall be settled in relation to these Terms and Conditions, made by the Payer for products or services purchased from the Payee, would have to be returned by the Payee to the Payer (e.g. as a result of the Payer’s complaint caused by faults of the products or services provided by the Payee). Due to the commission being non-returnable, the Payee is not entitled to claim any compensation from the Company and the Company may retain on its bank account the sums of back commissions, contractual penalties and compensations costs which the Payee shall cover except in situations specified in point 4).

11) Notwithstanding provisions stipulated in point 11) above, the Company enables Payers and Payees with resolution mechanisms – via Help Desk functionality available on the Site – in order to clarify the reasons for demanding refund by the Payer. Depending on the conclusions of such resolution, the funds shall be returned by the Payee (including transfer of the funds from the Company’s bank account to the Payer, instead of the Payee’s bank account) or shall not be returned to the Payer, who may indicate his claims against the Payee at court or in any other way.

12) If a User’s account is suspended by the Company, any balance on said account may be fortified. In this case the Company may at its sole discretion assist the Payer in transferring funds.

§ 4. Complaints

1) Complaints regarding Payments are to be submitted in writing and should include: the Payer’s email address, Payment number, Payment amount, first and last name of the owner of the bank account (pay card, or any other account used for the Payment), date of Payment, as well as the name of the bank in charge of the account to which the Payer’s Payment has been sent to (in the case of pay card Payments -name of the card). The support services both to Payers and Payees are granted by G2A.com B.V. Keizersgracht 206, 1016DX Amsterdam, Registered under CCI number 70475830.

2) The Company undertakes to investigate a complaint within 14 days. This time limit can be extended should there be a need of obtaining any additional information from Intermediaries.

3) If the transaction was made more than 90 days prior to issuing a complaint, the Company personnel has the right to decline investigating the complaint regarding this Payment.

§ 5. Donating via the G2A PAY Service

1) The Company supports:

a) charity activities,
b) initiatives for health and social care,
c) initiatives for environment and animal protection,
d) promoting human rights and freedom,
e) promoting art, culture and science.

Therefore, the Company enables all Users to donate moneys with the help of the G2A PAY Service (from here called Donations) to foundations, public benefit organizations and other subjects realizing goals mentioned from a) to e) (later called Beneficiaries).

2) In connection with Donations the Company shall ensure that a subpage is created on the G2A PAY Service with information about currently supported initiatives and information that lets Users identify the beneficiary.

3) Donations shall be transferred with the help of selected payment methods (e.g. PayPal, Skrill, Dotpay, Paysafecard, Moneybookers) to the Company’s bank account. In the payment title the User shall specify which Beneficiary is chosen. If the User does not specify any Beneficiary the Company shall contact the User to determine the Beneficiary to which the Donation should go to. If the User does not specify the Beneficiary the Company shall return the funds donated.

4) The Company shall transfer the donated funds to the Beneficiary from their bank account not later than the end of the month that follows the quarter in which the Donation occurred (therefore the donation settlements shall occur 4 times a year after each calendar quarter). Any interest accumulated on the Company’s bank account connected with the Donations shall be transferred to the Beneficiaries. If there are more than one Beneficiaries the interest shall be transferred to them proportionally to the Donations made by the Users.

5) The Company shall not use the donated funds in any way other than described in paragraph 4). The Donations are owned by the Users until they are transferred to the Beneficiary. The Donations are to be returned on the User’s demand if the claim was made within 7 days from the date of the Donation.

§ 6. G2A PLUS

1)        The User is entitled to purchase G2A PLUS - a subscription program under which they may obtain in each month of subscription benefits which include access to:

a) One (1) product key for video game as the User may receive under G2A Loot program which may be claimed starting from 5th day of each month (00:00 UTC) and up to 4th day of next month (23:59 UTC); the unclaimed product key for video game within aforesaid period is lost;

b) Top Priority Support;

c) Discounts on products and/or services which are to be presented g2a.com/plus.

The aforesaid benefits are presented on website at g2a.com/plus.

The product key is assigned to the User’s account on an external platform that offers a video game to download.

G2A PLUS is offered solely to the User which is a consumer. G2A PLUS is offered by the Company or G2A LLC, depending on which of them is a party to the agreement in accordance with next sentence of these Terms and Conditions. The User who purchases G2A PLUS and having its place of residence, headquarter or place of habitual residence not in the territory of Australia, Singapore or United Kingdom executes the purchase agreement with the Company while the User who purchases G2A PLUS and having its place of residence, headquarter or place of habitual residence in the territory of Australia, Singapore or United Kingdom exceutes the agreement with G2A LLC.

Discounts on products and/or services to which G2A PLUS applies may be subject to limitations which include, but are not limited to, minimum and/or max purchase requirements, category/item restrictions, number, category and/or kind of products and/or services that may be purchased with discount in each month, and/or territory restrictions. The aforesaid limitations shall be always presented at g2a.com/plus.

2)        Company or G2A LLC represents, and the User agree that all of the benefits set forth in section a) above may not be available in each month of G2A PLUS subscription. The User agrees that in some months of G2A PLUS subscription they will be able to obtain only part of the benefits mentioned above, which will not affect the reduction or refund of the fee paid by the User for G2A PLUS subscription.

3)        Discounts for products and/or services under G2A PLUS are available within a limited amount and/or for limited time. The User is not entitled to get access to Discounts for products and/or services if the limited amount of offers related to them expires or have been sold.

4)        The User acknowledges and agrees the products and/or services prices offered at the Site are presented on a G2A PLUS banner is the suggested price. The final products and/or services prices offered at the Site shall be displayed in the G2A PAY checkout summary (the place where the User can choose a payment method).

5)        The User may purchase G2A PLUS for:

•          limited period of time - 1 (one), 3 (three), 6 (six), 12 (twelve) months, or

•          indefinite period of time – with billing period of 1 (one) or 12 (twelve) months.

To a price for the G2A PLUS shall be added taxes.

The G2A PLUS subscription shall start once the User active it on administration panel.

6)        The price for G2A PLUS shall be paid, in advance, by the User through a single payment or by means of recurring payment method. The single payment may be used solely to G2A PLUS concluded for limited period of time. The recurring payment method may be used solely to G2A PLUS concluded for indefinite period of time.

7)        If the User purchased G2A PLUS for indefinite period of time, the G2A PLUS subscription fee shall be billed each times in advance monthly or yearly (depending on the billing period selected by the User) from the User’s bank account, PayPal, G2A Balance account or any other payment instrument selected by the User during purchasing process, unless and until the User cancel it.

8)        G2A PLUS purchased via G2A PAY checkout by means of recurring payment method is free of charge for initial term lasting for 7 (seven) calendar days from the date of its purchase. Thereafter, G2A PLUS is concluded for undefined period of time with monthly billing period, unless earlier terminated by the User or Company or G2A LLC. AFTER THE INITIAL TERM IS LAPSED, THE USER SHALL PAY TO Company or G2A LLC THE FEE THAT IS ALWAYS SHOWN ON THE SITE. THE PAYMENT FOR THE SUBSCRIPTION IS CHARGED IN ADVANCE ONCE A MONTH. THE SUBSCRIPTION PRICE OF G2A PLUS MAY VARY IN A GIVEN MONTH OF SUBSCRIPTION, HOWEVER, THE CURRENT PRICE SHALL ALWAYS BE PRESENTED ON THE SITE - SUBSCRIPTION PRICE FOR G2A PLUS IS SUBJECT TO CHANGE. New price of the G2A PLUS takes effect upon the start of a new month of G2A PLUS subscription. Company or G2A LLC shall notify the User who has purchased the subscription of G2A PLUS of any price changes related to subsequent month of G2A PLUS via e-mail prior to it takes into effect. If the User does not agree upon changed price, they are entitled to cancel G2A PLUS subscription in any time.

9)        The benefits under G2A PLUS set forth in section a) above are provided to the User who purchased it with use of recurring payment method only when Company or G2A LLC receives price for given month or year of G2A PLUS subscription from the User.

10)      If the User does not want to continue the subscription of G2A PLUS concluded for indefinite period of time, they may cancel it by unselecting subscription in the account panel at any time, however, the cancellation of the subscription does not assure the right to refund of any G2A PLUS subscription fee provided by the User to Company or G2A LLC before the date of receipt the cancellation by Company or G2A LLC. Following any cancellation of G2A PLUS, the User may continue to have access to G2A PLUS through the end of the User’s current billing period. Company or G2A LLC DOES NOT PROVIDE REFUNDS FOR ANY PARTIAL G2A PLUS BILLING PERIODS.

11)      The User is obligated to create an account on www.g2a.com or in the mobile G2A app (available on Google Play and App Store) in order to participate in G2A PLUS.

12)      Company or G2A LLC reserves the right to suspend or cancel the User’s G2A PLUS subscription at any time if the User violates these Terms and Conditions, applicable law, and/or it is not enough funds in the User’s bank account, virtual balance or any other payment instrument selected by the User during purchasing process to charge price for the next installment of G2A PLUS subscription. In the event of suspense or cancellation of the User’s subscription, Company or G2A LLC provides the User with a notice of such suspension or cancellation via User’s account or e-mail.

13)      The User loses their right to access to benefits set forth in section a) at the moment of resignation from G2A PLUS subscription by the User or suspension, cancellation of the User’s G2A PLUS subscription by Company or G2A LLC.

14)      Company or G2A LLC shall not be responsible for any services and/or products which the User may receive from an external partner (this section shall not be applied to Top Priority Support) with use of G2A PLUS, unless the applicable law provides otherwise. The User acknowledges and accepts that under G2A PLUS they may receive only possibility to access for benefits provided by an external partner, and Company or G2A LLC is not a provider of products and/or services that can be purchased from the external partner on preferential conditions due to participation in G2A PLUS. Any responsibility related to a given benefit received by the User within participation in G2A PLUS lies on the external partner who provides to the User with products and/or services, unless the applicable law provides otherwise.

§ 7. G2A PLUS reflink program

1)  G2A PLUS reflink program is offered solely by the Company.

2)  The User who participates in G2A PLUS reflink program may receive financial benefits as a result of purchases of G2A PLUS subscription or G2A PLUS one-time activation by a Relinked Person. In order to receive financial benefits for purchases of G2A PLUS by a Reflinked Person, it is necessary that (i) the User must have active either G2A PLUS subscription or G2A PLUS one-time, and (ii) a Reflinked Person must pay the full price for G2A PLUS subscription or G2A PLUS one-time activation. The amount of financial benefits as the User may obtain in G2A PLUS reflink program are presented in G2A PLUS User’s admin panel in G2A ID account. 

3)  For the avoidance of doubt, if the User’s G2A PLUS subscription or G2A PLUS one-time activation expires, the User shall not be entitled to obtain any financial benefits under G2A PLUS reflink program, however, the Reflink stays active. Any financial benefits received by User are gross financial benefits including VAT - the User is obliged to file and pay the tax generated by the financial benefits received through G2A PLUS reflink program on his/her own behalf. 

4)  Each registered User can see on g2a.com’s site the amount of funds he/she has accumulated due to participation in G2A PLUS reflink program. This amount is recorded and stored on an individual virtual account of the User. All settlements, withdrawals and other functions in this virtual account are handled in accordance with these G2A PAY Terms and Conditions. The User agree that the withdrawal of an amount of financial benefits acquired under participation in G2A PLUS reflink program is limited to amount of 20 (twenty) euro for each transaction.

5)  Users are obliged to file and pay the tax generated by the remuneration received through Reflink program on their own behalf.

6)  Each User with active G2A ID account may create 1 (one) main Reflink without G2A PLUS subscription or G2A PLUS one-time activation. The User may increase number of Reflinks up to 10 (ten), if the User has active G2A PLUS subscription or G2A PLUS one-time activation. When the User has deleted his/her main Reflink, the possibility of additional Reflink creation shall be disabled. The User who has no active G2A PLUS subscription or G2A PLUS one-time activation cannot create and place new additional Reflink in the Internet.

7)  Under G2A PLUS reflink program it is forbidden to act by the User or any third party on behalf of the User such as:

• creating, placing or using any keywords, search terms, or other identifiers (including title or meta description) which is identical, pretends or simulates Company’s ads (including such as the words “g2a”, or “g2a.com”, or any other trademark of Company or its affiliates) generated or displayed on a search engine, including Google, Yahoo, Bing, or any other search portal, sponsored advertising service, or other search or referral service, or any site that participates in such search engine’s network;
• creating, placing or using any method under which given person is redirected to g2a.com’s site without his/her consent and/or taking any action in this regard, a redirection is performed for a person in unaware manner or Reflink is not properly formatted what cause that it cannot be correctly tracked or reported for Company;
• any product or service was purchased by a Reflinked Person referred to the g2a.com’s site by a link that sends a person indirectly to the g2a.com’s site via an intermediate site, without requiring the person to click on a link or take some other affirmative action on that intermediate site;
• hiding Reflink on the website, by placing iframe scripts, using a redirect from the ad network or referral links;
• placing on his/her site, displaying, or otherwise using special links or content in connection with any spyware, malware, virus, worm, trojan horse, or other malicious or harmful code, or any software application not expressly and knowingly authorized by any person prior to being downloaded or installed on their computer or other electronic device;
• posting or serving any special links or other content promoting the g2a.com’s site within pop-up or pop-under windows, transitional page ads, or layer ads, except for pop-up windows in conjunction with User’s site promoting products or services closely associated with the materials on User’s site;
• causing that website displays Google ads using third-party services that generate clicks or impressions such as paid-to-click, paid-to-surf, auto surf and click-exchange programs;
• creating, placing or using any Reflink on the website(s) corresponded or referred to: public sexuality, pornography, erotic, pedophilia or sexual deviation; (ii) obscene, indecent or profane behavior, (iii) torturous, defamatory, slanderous, libelous event, (iv) promotes racism, hatred or harm against any individual, religious, political, age specific, gender specific, or other group;
• infringing of any applicable law, rules, regulations promulgated or adopted by any of countries, states and/or regions;
• sending unsolicited email (so called spam) containing Reflinks;
• placing Reflink on websites if it is forbidden pursuant to rules of said websites.

If Company believes that the User have engaged in any of above-mentioned activities, Company may take a number of actions to protect itself, other Users, and others at any time in its sole discretion. The actions Company may take include, but are not limited to, the following:

• terminate this User agreement and/or close or block the User’s account, and Company may refuse to provide its services to the User in the future;
• limit the User’s access to g2a.com’s site, software, systems (including any networks and servers used to provide any of Company’s services) operated by Company or on its behalf, the User account or any of its services, including limiting the User’s ability to pay or send financial benefits with any of the payment methods linked to the User account, restricting the User’s ability to send financial benefits or make withdrawals;
• hold the User’s financial benefits for up to 90 (ninety) days if reasonably needed to protect against the risk of liability. Prior termination of this User agreement and/or suspend or close the User’s account due to the reasons stipulated in this section, Company is entitled to inform the User in this regard via email or pop-up presented on the User’s account.

In case of violation of the law or these G2A PAY Terms and Conditions, any accumulated financial benefits under G2A PLUS reflink program by the User will not be paid out to him/her.

The User is responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by Company, any Company customer, or a third party caused by or arising out of the User’s breach of these G2A PAY Terms and Conditions related to G2A PLUS reflink program. The User agrees to reimburse Company, any Company’s customer, or a third party for any and all such liability.

Any User account that is suspended shall not accrue additional funds and may be restored to full functionality solely at Company's discretion.

§ 8. Final Provisions

1) The right to assert any claims regarding the use of the Company’s services by means of court proceedings is given once the regular complaint procedure, as defined in Section 5 of this Agreement, has been exhausted.

2) These Terms and Conditions and any disagreements or disputes arising between the Users/Payer/Payee shall be governed and construed according to the laws of the Kingdom of the Netherlands and shall be subject to the exclusive jurisdiction of the courts of the Kingdom of the Netherlands unless the domestic law applicable to the User being a consumer provides otherwise. Users approving these Terms and Conditions are exclusively subject to the jurisdiction of courts of the Kingdom of the Netherlands, unless the domestic law applicable to the User being a consumer provides otherwise.

3) Activities performed on the G2A PAY Service do not constitute any banking activities. Registration on the G2A PAY Service does not constitute the opening of a bank account.

4) The Company may from time-to-time or at any time revise, update or modify (collectively referred to as a "revision") as it deems appropriate the Table of Fees and G2APay Terms and Conditions by giving 30 days’ notice ("notice period") of any revision with the revision taking effect once the notice period has passed. The notice period does not apply where a revision is required by law or relates to the addition of a new service, additional functionality or any other revision which neither reduces the User’s rights nor increases the User’s responsibilities. In such instances, the revision will be made without prior notice to the User and shall be effective immediately. If the User does not accept a revision, the User must close his/her account with G2A PAY Service. If the User does not object to a revision by closing the associated account within the notice period, the User shall be deemed to have accepted the revision and shall be bound to it.

5) It is not permitted to use the G2A PAY Service to process payments for any illegal goods or services, specifically ones that violate the property rights of third parties, or are not allowed for sale within the European Union, or to use it to process payments for access to pornographic materials.

6) Any person using the G2A PAY Service to process payments hereby gives the Company consent for the processing of their personal data, solely for the purposes of the operations of the G2A PAY Service.

7) The Company is the administrator of the personal data. The usage of G2A PAY Services is subject to the acceptance of G2A PAY Privacy Policy available on the following link:
https://www.g2a.com/privacy-policy. By using the G2A PAY Services, you represent that you have read and agreed with the G2A PAY Privacy Policy available at the date of the Payment, as it may be amended from time to time.

8) All Users hereby give consent to receive Payment confirmations via email, the contents of which are left to the Website’s policy.

9) For avoidance of any doubt the Company does not supply the User with any products which may be offered by the Payee, but merely processes the payments for such Products. Any liabilities related to any transactions made via G2A PAY Services remain with the Payer and Payee respectively.

SCHEDULE I PRICING TABLE

* Percentage of product’s selling price ** Fixed fee added to the total amount.