G2A PAY TERMS AND CONDITIONS
Definitions
Agreement or G2A PAY Terms and Conditions - the
following terms and conditions which defines the relationship and its terms
between the Company and the Payee or Payer.
Business Day - any business day during the working
hours of the Company, with the exception of Saturdays, Sundays and
public/statutory holidays, during which a Company unit is open for handling the
G2A PAY Services.
Company - G2A.COM LIMITED with its registered
office in Hong Kong, 31/F, Tower Two, Times Square, 1 Matheson Street, Causeway
Bay, Hong Kong or G2A.com B.V. with its registered office in Keizersgracht
206, 1016DX Amsterdam, Registered under CCI number 70475830 if the Payee is
located in the European Economic Area.
Electronic services - performance of the service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the recipient, sent and received by means of electronic processing devices, including digital compression, and data storage, which is entirely transmitted, received or transmitted via telecommunications network.
G2A LLC - G2A LLC with its registered
office at 8275 South Eastern Avenue 200 Las Vegas, NV 89123, USA.
G2A PAY Service - the payment service provided
and owned by the Company.
G2A Balance - funds (balance) accumulated by the
Payer or Payee under the G2A PAY Terms and Conditions, as well as a Website’s
terms and conditions, as the case may be, and which can be used to make
Payments and/or pay-outs at the discretion of the Payer/Payee.
G2A PL - G2A PL sp. z o.o. with its registered
office in 53 Emilii Plater, 00-113 Warsaw, Poland, performing maintenance
functionalities in relation to credit card payments.
Payee or Submerchant - an
individual, corporation or an unincorporated entity with statutory legal
capacity, who are registered users of the G2A PAY Service, intending to receive
Payments through the G2A PAY Service.
Payer - an individual, corporation or an
unincorporated entity with statutory legal capacity, who are registered users
of the G2A PAY Service, intending to make payment for goods and/or services
offered by the Payee, or make a donation to the Payee, via a Website or on
donation via the Payee.
Payment - individual payment made by the Payer
to the Payee via the G2A PAY Service. Every Payment is identified in the System
by: Payment number, amount, Identifier, and payment method. The G2A PAY Service
can assign Payments with the following statuses:
(i) Pending - Payment is being processed,
(ii) Being verified - Payment is undergoing additional
verification for security purposes,
(iii) For use/Prepaid - Payment is awaiting confirmation
from the Payee,
(iv) Complete - Payment has been made, confirmation sent to
the Payee,
(v) Invalid - Payment attempt resulted in an error returned
by the Intermediary, or invalid payment,
(vi) Returned - Payment returned to the Payer.
Privacy and Cookies Policy – a set of rules regulating the processing of personal data and privacy protection policies applied against Users by Company. Privacy and Cookies Policy constitutes a separate document.
Recurring Payment - a Payment that a Payer has
authorized to be made to a Payee via the G2A PAY Service with said Payment to
occur repeatedly on a prearranged schedule until canceled by the Payer.
Reflink - a special website link containing a unique identification mark of the User, serving as a tool for the User to invite new Users to participation in G2A PLUS.
Reflinked Person – a person who clicked on the Reflink placed by the User and bought an access to G2A PLUS program.
User – an individual, corporation or an unincorporated entity with statutory legal capacity, making use of the G2A PAY Service strictly as a consumer and for non-commercial purposes, or who participates in G2A PLUS Reflink program set forth in section §7.
Transaction Panel - the panel made available to
the Payer for the purpose of choosing a payment method in order to enable them
to make payments for goods/services.
Website - an authorized website or online system allowing Payers/Payees to make and receive Payments through the integration of the G2A PAY Service and subject to the terms of this Agreement.
§ 1. General Provisions
1) The Company does not own any of the Websites and cannot
be held liable for the transactions concluded on the Websites other than those
related to G2A PAY Services, the acts or omissions of the owners, managers or
administrators of the Websites or any other liabilities they may have against
users, third parties or authorities.
2) The G2A PAY Service allows the Payers to use various
methods of Payment, accepts the Payers’ Payments, confirms the Payments for the
Payee and transfers these Payments to the Payee’s account, with respect to
transactions concluded via the Website. The available Payment methods are
displayed in the Transaction Panel.
3) Each Payment initiated on the G2A PAY Service is assigned
a unique Payment number. The Payer should keep the number for the purpose of
checking the Payment status as well as complaint procedures.
4) The Payer is given a limited amount of time to make the
Payment on the G2A PAY Service which is provided in the Transaction Panel.
Within this time, the G2A PAY Service is awaiting confirmation of the Payment.
Upon receiving confirmation, the Payer is informed via the G2A PAY Service and/or
the Payee’s system that the Payment has been made properly.
5) The Payer making a Payment using the Transaction Panel
can track their transaction history, including amounts, dates and related
Payees in his/her account.
6) The Company does not guarantee real-time Payment
processing in the event of a malfunction of a Payment method chosen by the
Payer, Payment method’s systems maintenance breaks, Payment attempts made
outside of the given bank’s internal transfer posting hours, or adjustments
carried out by an intermediary, affecting the functioning of the G2A PAY
Service. Any claims from the Payer resulting from the aforementioned
circumstances should be submitted to the provider of the payment method used by
the Payer, in accordance with their agreement and the applicable laws.
7) The Company does not guarantee real-time Payment
processing in the event of not following the instructions given in the
Transaction Panel during the processing of Payment.
8) Unless otherwise required by the applicable laws, the
Company does not give access to any identification data (personal information,
addresses, company information) of the Users, without the permission of the
User. Any personal data is used solely for the purpose of processing returns or
refunds and performing G2A PAY Services.
9) The Company reserves the right to place a hold on any
funds pursuant to an investigation and if required may issue chargebacks or
reversals to your account and any balance therein.
10) The Payers are not entitled to any interest from the
funds accumulated within G2A Balance.
11) The Users represent that they are either an individual,
a corporation or an unincorporated entity with statutory legal capacity under
the applicable laws.
12) Certain Payees may offer the Payers a Recurring Payment
option. By selecting said Recurring Payment option the Payer agrees that a
Payment shall be drawn on a regular recurring basis, as chosen by the Payer,
and that the Payment shall be repeatedly drawn for an undefined period of time
unless earlier terminated by the Payer. The Payer agrees that he/she may
terminate the Recurring Payments at any time, however any Payment that is
Pending may not be stopped. The Company reserves the right, at its sole discretion,
to terminate any Recurring Payment. The Payer acknowledges that a Payee may
terminate a Recurring Payment at any time and for any reason. Moreover, in the
instance that a single Recurring Payment is selected by a Payer to go to
multiple Payees, the termination by any one Payee, shall not terminate the
entire Recurring Payment but rather shall serve to reduce the Recurring Payment
amount by a portion of the Recurring Payment intended for the said Payee.
13) The Company reserves the right to take any action it
deems appropriate, including the modification or termination of an account
suspension and/or termination, of any User who engages in conduct that the
Company determines in its sole discretion is abusive, harmful, objectionable or
violates any of the Terms and Conditions, applicable laws, rules, regulations
or the Privacy Policy.
14) The Company declares that it is the owner of the software and hardware required for running G2A PAY Service and may involve subcontractors to maintain the functioning of G2A PAY Service.
15)
Acceptance of these Terms and Conditions is a condition of rendering G2A PAY
Service.
16)
The Company provides Users with free of charge the following Electronic
services:
a.
presenting to Users with advertising content tailored to their interests,
b.
newsletter,
c.
Reflink,
d.
enabling viewing of content placed as part of the website pay.g2a.com.
Under
the law, the Company is required to provide the Electronic services referred to
above in accordance with these Terms and Conditions and the applicable law.
17) Agreement on rendering Electronic services shall be concluded as soon as the User accepts these G2A PAY Terms and Conditions. The User is forbidden to abuse the electronic means of communication and to provide the following content to Company IT systems:
a.
causing work disturbance or overloading of IT systems
b.
incompatible with universally applicable law,
c.
violating third party rights, including copyright, intellectual property rights
or personal rights,
d.
provide unlawful content.
18)
Minimum technical requirements necessary for cooperation with ICT system used
by Company:
a.
access to e-mail
b.
computer, laptop, or another device with Internet access with a minimum screen
resolution 1366px x 768px and a web browser with support enabled Cookies and
JavaScript, one from:
o
Mozilla Firefox 65 or newer
o
Microsoft Edge 44 or newer
o
Opera 58 or newer
o
Safari 12 or newer
o
Google Chrome 72 or newer
19)
The Company processes personal data in the scope necessary to entering into and
performing G2A PAY Terms and Conditions such as name, surname, correspondence
address, e-mail, ID card number. Specific rules including grounds, rights
relating to personal data processing are included in Privacy and Cookies Policy
which constitute a separate document.
20)
If there are problems or irregularities in connection with using the G2A PAY
Service the User may submit a complaint by sending it to the following address:
support@g2a.com. In the complaint, the User should include his/her name and
surname, e-mail address (or other correspondence address), the subject of the
complaint and the reason for the complaint. The complaint will be considered
immediately, however not later than within 30 days of its receipt. The person
submitting the complaint will be informed about the method and result of the
complaint consideration to the correspondence address or the e-mail address.
21) The User should have the possibility of out of court complaint consideration and redress methods. The use of out-of-court complaint is voluntary. The out-of-court complaints methods include:
a.
submission a request to the Permanent Consumer Arbitration Court to resolve a
dispute resulting from the Sales Contract.
b.
submission a request to the Provincial Trade Inspectorate Office to initiate a
mediation procedure to bring to an end by amicable settlement the dispute
between the User and the Seller. Information on mediation rules and procedures
carried out by the Provincial Trade Inspectorate Office is available at the
premises and on the websites of the local branches of the Provincial Trade
Inspectorate Office.
c.
free assistance to settle the dispute between the User and the Seller by using
the services of the District (Municipal) Consumer Ombudsman Office and social
organisations whose statutory tasks include consumer protection (including the
Consumer Federation and Polish Consumers Association) or relevant national
bodies.
d. Submission a complaint via the ODR internet platform: http://ec.europa.eu/consumers/odr/
22) The Company informs in
the form chosen by the User about any special risks associated with the use of
an Electronic service.
§ 2. G2A Coins and G2A Balance
1) Each User that has a verified phone number may purchase
G2A Coins ("Coins") with funds available on G2A Balance, PayPal
account or Credit Card payment, provided that the PayPal account or Credit Card
have been connected with the User’s G2A PAY account. Any purchased Coins will
be deposited into the purchasing User’s account. The balance of Coins will be
shown in "G2A" currency in the G2A Balance of the User.
2) Each User can create his/her own G2A Balance. Funds
accumulated within G2A Balance ("G2A BalanceFunds" or
"Funds") can be used to make payments and/or to create promocodes.
3) Promocodes having a form of monetary codes shall be valid
for a defined term of six months from their creation. If such promocode was not
used within the aforesaid term, the User who has created such promocode shall
receive the funds in the amount equal to the value of such promocode.
4) Purchased Coins or G2A Balance Funds may be used on the G2A
PAY Service and subject to the limitations set forth herein, Coins or G2A
Balance Funds may be freely transferred between Users that have a valid mobile
phone number by clicking the "Send money" button on the user
interface. Any User that elects to transfer Coins or G2A Balance Funds to a
person must initiate the transfer utilizing the mobile application.
5) A User may not send Coins or G2A Balance Funds above EUR
2,000 in value within a single month. The maximum number of separate Coin or
G2A Balance Funds transfers that may be made by a User is limited to 20
transfers per day. The Company reserves the right to impose further transaction
limits on the purchase and/or transfer of Coins or G2A Balance Funds.
6) Coins may be acquired or redeemed in the following
currencies: EUR, USD, PLN, ARS, GBP, CAD, RON, CZK, KRW, CLP, JPY, BRL, TRY,
INR, RUB, HUF, NZD, CNY, CHF, THB, MXN, SEK, DKK, COP, NOK, SAR, VND, SGD, TWD,
AED, ZAR, PHP, PEN, EGP, HKD, KWD, JOD, PAB, MYR.
7) User may also request G2A Coins or G2A Balance Funds from
other parties by clicking on the "Send Request" button on the mobile
application or on G2A PAY website and entering the mobile phone number of the
person from whom the funds are requested. The currencies which can be requested
are shown on the list under section 2.6 above.
8) The User willing to send or request Coins or G2A Balance
Funds shall enter the valid mobile phone number of the receiving person, this
can be done by selecting the number on the User’s mobile phone directory or by
entering the number manually. The User can also enter a message to accompany
the transfer/request message to be sent to the receiving person’s mobile phone
number. The User is solely responsible for entering a correct and valid mobile
phone number as well as the content of the text accompanying the message.
9) The receiving User who has not entered a valid mobile
phone number to their accounts will be able to do so once they click the link
received from the sending User and log in to their account. The mobile phone
number corresponding to the Coins or G2A Balance Funds transfer shall match the
mobile phone number registered to the account of the receiving User. In the
event that the mobile phone numbers do not match, the receiving User shall
change his/her registered mobile phone number in his/her account preferences in
order to receive/send the Coins or G2A Balance Funds.
10) If the intended recipient of Coins or G2A Balance Funds
is not a User, the receiving person shall click on the link received from the
sending User via SMS and will be redirected to G2A PAY website in order to
complete their registration and create an account.
11) If after a period of seven (7) days any transferred
Coins or G2A Balance Funds remain unclaimed they shall be returned to the User
who initiated the transfer of the unclaimed Coins or G2A Balance Funds.
12) The availability of Coins or G2A Balance Funds may be
limited in your jurisdiction by local law or regulation. By using Coins or G2A
Balance Funds you agree that you are familiar with all laws and regulations in
your jurisdiction and you shall indemnify and hold G2A harmless for any breach,
violation of law or legal action resulting from your use of Coins or G2A
Balance Funds.
13) The Company reserves the right to take any action it
deems appropriate, including account suspension and/or termination, of any User
who engages in conduct that the Company determines in its sole discretion is
abusive, harmful, objectionable or violates any of the Terms and Conditions or
applicable laws
14) Provision of G2A Coins or G2A Balance Funds does not
envisage supply of any product by the Company to the Payer but is aimed at
increasing the customer experience of the Payer. Any amounts which may be
granted by the Company or the Payees to the Payers in a form of Promotional
cashback are to be used by the Payer for the purchase of a product from a
Payee. Therefore, any liabilities related to these products should remain with
the Payee (including, but not limited to any taxes applicable for the
products).
15) User may also request pay-out of his/her funds from G2A
Balance. Despite the fact that funds within G2A Balance may be collected in
many different currencies, the pay-out can be done in the following currencies
only: EUR, USD, PLN, GBP.
16) Pay-outs from G2A Balance can be done via bank transfer,
Webmoney, Skrill, Payoneer or bitcoin. Company charges a fee for transferring funds to
the User. This is mainly caused by the need to cover the bank or payment
provider fees that Company has to pay for the pay-out operation. The fees may
vary depending on whether the payment is to be made via the payment provider or
directly to the bank account of the User. The fees are specified in the
"Table of fees and commissions" annexed to the Terms and Conditions.
17) When the User requests the transfer to be made directly
to his/her bank account, he or she shall provide their bank account number and
personal details and address on the appropriate electronic form to enable the
transfer as well as any other data necessary for the transfer, in particular
international bank account numbers and international standard bank
identification codes, such as the SWIFT / BIC / IBAN, and any other information
that may be deemed necessary in order to comply with all legal and regulatory
requirements.
18) The User agrees and accepts the fact that if the funds
accumulated within G2A Balance consist of any currencies other than those set
forth in point 3) above and User wishes to make a pay-out and/or Payment in
EUR/USD/PLN/GBP the funds intended to be paid out or used as a Payment shall be
converted into one of the aforesaid currencies. The User also agrees and
accepts that if he/she does not have a foreign currency bank account
denominated in EUR, USD, PLN, GBP, the amount of funds accumulated within G2A
Balance which the User wishes to pay-out in accordance with this Agreement will
be converted into the currency in which the User has an account in accordance
with the relevant exchange rate at the User’s bank as well. To the extent
permitted by the law Company is not to be liable to the User in case when as a
result of the conversion the User will receive a lower amount than expected, or
due to unfavorable exchange rates at the User’s bank. In the said cases no
additional sum will be transferred as a compensation and no such compensation
may be requested from the Company.
19) The User is aware that money accumulated by him/her in
G2A Balance may be divided into various balances based on the source of their
deposit. Differences between these separate balances shall be settled in such
way, that no balance can represent negative value. This means that the funds
accumulated in the positive balance value will cover the negative value in the
other balance. If the User does not have funds in any of the balances and one
of them has negative value, it will be covered from the User’s first
transaction which will be credited to any of those balances. The aforesaid
balance netting process shall be made immediately during a given transaction
made by the User. The User understands and agrees that during this process a
currency conversion will take place on the balances. The terms of currency
conversions and fees is subject to this G2A PAY Terms and Conditions. For the
avoidance of doubt, to the extent permitted by the law the Company is not to be
liable to the User in cases where as a result of the conversion the User
receives a lower amount than expected. In the said cases, no additional sum
will be transferred as a compensation and no such compensation may be requested
from the Company.
20) If User does not log in through the Website to User's account for over 180 (one hundred eighty) days, the Company is entitled to charge the User's G2A Balance a commission in the amount of EUR 1 (one) per each month, or less, if there is no sufficient funds on the User's G2A Balance to charge entire commission. The Company is also entitled to suspend User's G2A Balance, if there is no sufficient funds on it which allows to charge the said commission. Charged commission is not returnable. The User is to be informed about the commission before it is charged.
§ 3. Service Fees
1) The Payers are charged for the use of selected payment
channels or for payments and commissions due to the Company. The amount charged
is listed on the payment selection page. The Company shall collect its
commission from each sale price of a given product specified by the Payee. The
commission may vary depending on the payment provider used to finalize the
transaction. Moreover, the commission is different for different Payees. The
Company also charges a fee for payouts done by the Payees. This is mainly
caused by the need to cover the bank or payment provider fees that the Company
has to pay for the payout operation. The fee varies depending on whether the
payment is to be made via the payment provider or directly to the bank account
of the Payee. The added fee shall be visible after the Payer selects the
payment method used to finalize the transaction.
2) The Payer and the Payee are solely responsible for paying
fees and taxes relating to the products payable via the G2A PAY Service. The
User and the Payee are particularly responsible for paying due taxes, fees or
other due amounts required in connection to the agreements they have concluded.
The Company in any case is not responsible for settling above fees and taxes.
If certain payment method shall fail or an invoice is overdue, the Company
reserves its right to demand payment by way of other method of payment
including all possible additional costs of such method.
3) In order to make transactions performed via G2A PAY
Service as efficient as possible, Payers are provided with payment solutions,
such as PayPal, Skrill, DotPay, PaySafeCard, MoneyBookers and other. Further
terms and descriptions regarding the payment solutions are provided on the
website of the relevant payment provider.
4) Any Payee or Payer demanding settlement through one of
the payment systems agrees thereby for the payment to be made through sites
covering the payment systems and states that he/she has read and accepted the
terms and conditions available on such websites. To the extent permitted by
law, the Company shall not be liable against the Payees or Payers for any
problems related to payments for which the owners of such sites are
responsible, in particular for any delays in processing payments or inability
to process them for technical reasons. In such case the Payee/Payer shall
contact the applicable operator of the payment site in accordance with that
site’s terms and conditions. When Payee/Payer demands settlement via credit
card G2A.COM Sp.z o.o. assumes the responsibility to maintain the correct
execution of the payment and G2A.com B.V. Keizersgracht 206, 1016DX
Amsterdam, Registered under CCI number 70475830 performs customer support
functions. If the payment has not been accepted due to the Company’s fault, the
Payee/Payer shall inform the Company thereof by sending an e-mail to the
address: paymentissue@g2a.com
5) The Payer asserts that he/she shall pay for any products
and services offered by the Company on the Website, in particular, for payment
processing services with use of funds coming from legal sources.
6) The Payer asserts that he/she is not a VAT taxpayer. When
the Payer becomes or already is the VAT taxpayer, he is obliged to provide all
the data required to issue a VAT invoice for the Company’s services. Such an
invoice shall be sent to the Payer’s email address.
7) The Payee determines the price of products which
he/she intends to sell. The Company collects its commission for payment
processing or other possible fees (if such are due) from the amount of such
price. In order to proceed the payment transaction, the Payee temporary
entrusts the Company with subject of the transaction. In order to proceed the
payment transaction, G2A.COM takes responsibility for the product and for the
transaction processing. The Company deposits the transaction, receives the
settlement from the payment institution and contacts the payment institution on
behalf of the Payee. After the Company processes the payment, the ordered
subject of the transaction is provided to the Payer through the Company. The
Payer’s bank account will be charged with the reference to the Payee and the
Company.
8) The Parties mutually agree that in order for the Company
to perform all settlements in a proper and timely manner, payments made by the
Payers shall be paid by these Payers by means of a chosen payment channel (e.g.
PayPal, Skrill, DotPay, PaySafeCard, MoneyBookers) to the Company. The Company
does not have a title or any other rights to these funds (except for the funds
that cover the Company’s commission) and is liable to transfer these funds
onward to the Payee. The Company shall notify the Payee regarding the status of
the payment performed by the Payer.
9) The Company deducts its due commissions and fees
indicated in these Terms and Conditions from the funds collected for Payer and
/ or the Payee.
10) The commission paid by the Submerchant or Payee or Payer
to the Company is non-returnable, in particular in a situation when the
payment, which shall be settled in relation to these Terms and Conditions, made
by the Payer for products or services purchased from the Payee, would have to
be returned by the Payee to the Payer (e.g. as a result of the Payer’s
complaint caused by faults of the products or services provided by the Payee).
Due to the commission being non-returnable, the Payee is not entitled to claim
any compensation from the Company and the Company may retain on its bank
account the sums of back commissions, contractual penalties and compensations
costs which the Payee shall cover except in situations specified in point 4).
11) Notwithstanding provisions stipulated in point 11)
above, the Company enables Payers and Payees with resolution mechanisms – via
Help Desk functionality available on the Site – in order to clarify the reasons
for demanding refund by the Payer. Depending on the conclusions of such
resolution, the funds shall be returned by the Payee (including transfer of the
funds from the Company’s bank account to the Payer, instead of the Payee’s bank
account) or shall not be returned to the Payer, who may indicate his claims
against the Payee at court or in any other way.
12) If a User’s account is suspended by the Company, any
balance on said account may be fortified. In this case the Company may at its
sole discretion assist the Payer in transferring funds.
§ 4. Complaints
1) Complaints regarding Payments are to be submitted in
writing to the following email address: paymentissue@g2a.com and should include: the
Payer’s email address, Payment number, Payment amount, first and last name of
the owner of the bank account (pay card, or any other account used for the
Payment), date of Payment, as well as the name of the bank in charge of the
account to which the Payer’s Payment has been sent to (in the case of pay card
Payments -name of the card). The support services both to Payers and Payees are
granted by G2A.com B.V. Keizersgracht 206, 1016DX Amsterdam, Registered
under CCI number 70475830.
2) The Company undertakes to investigate a complaint within
14 days. This time limit can be extended should there be a need of obtaining
any additional information from Intermediaries.
3) If the transaction was made more than 90 days prior to
issuing a complaint, the Company personnel has the right to decline
investigating the complaint regarding this Payment.
§ 5. Donating via the G2A PAY Service
1) The Company supports:
a) charity activities,
b) initiatives for health and social care,
c) initiatives for environment and animal protection,
d) promoting human rights and freedom,
e) promoting art, culture and science.
Therefore, the Company enables all Users to donate moneys with the help of the G2A
PAY Service (from here called Donations) to foundations, public benefit
organizations and other subjects realizing goals mentioned from a) to e) (later
called Beneficiaries).
2) In connection with Donations the Company shall ensure
that a subpage is created on the G2A PAY Service with information about
currently supported initiatives and information that lets Users identify the
beneficiary.
3) Donations shall be transferred with the help of selected
payment methods (e.g. PayPal, Skrill, Dotpay, Paysafecard, Moneybookers) to the
Company’s bank account. In the payment title the User shall specify which
Beneficiary is chosen. If the User does not specify any Beneficiary the Company
shall contact the User to determine the Beneficiary to which the Donation
should go to. If the User does not specify the Beneficiary the Company shall
return the funds donated.
4) The Company shall transfer the donated funds to the
Beneficiary from their bank account not later than the end of the month that
follows the quarter in which the Donation occurred (therefore the donation
settlements shall occur 4 times a year after each calendar quarter). Any interest
accumulated on the Company’s bank account connected with the Donations shall be
transferred to the Beneficiaries. If there are more than one Beneficiaries the
interest shall be transferred to them proportionally to the Donations made by
the Users.
5) The Company shall not use the donated funds in any way
other than described in paragraph 4). The Donations are owned by the Users
until they are transferred to the Beneficiary. The Donations are to be returned
on the User’s demand if the claim was made within 7 days from the date of the
Donation.
§ 6. G2A PLUS
1) The User is entitled to purchase G2A PLUS - a subscription program under which they may obtain in each month of subscription benefits which include access to:
a) One (1) product key for video game as the User may receive under G2A Loot program which may be claimed starting from 5th day of each month (00:00 UTC) and up to 4th day of next month (23:59 UTC); the unclaimed product key for video game within aforesaid period is lost;
b) Top Priority Support;
c) Discounts on products and/or services which are to be presented g2a.com/plus.
The aforesaid benefits are presented on website at g2a.com/plus.
The product key is assigned to the User’s account on an external platform that offers a video game to download.
G2A PLUS is offered solely to the User which is a consumer.
Discounts on products and/or services to which G2A PLUS applies may be subject to limitations which include, but are not limited to, minimum and/or max purchase requirements, category/item restrictions, number, category and/or kind of products and/or services that may be purchased with discount in each month, and/or territory restrictions. The aforesaid limitations shall be always presented at g2a.com/plus.
2) Company or G2A LLC
represents, and the User agree that all of the benefits set forth in section a)
above may not be available in each month of G2A PLUS subscription. The User
agrees that in some months of G2A PLUS subscription they will be able to obtain
only part of the benefits mentioned above, which will not affect the reduction
or refund of the fee paid by the User for G2A PLUS subscription.
3) Discounts for products
and/or services under G2A PLUS are available within a limited amount and/or for
limited time. The User is not entitled to get access to Discounts for products
and/or services if the limited amount of offers related to them expires or have
been sold.
4) The User acknowledges and
agrees the products and/or services prices offered at the Site are presented on
a G2A PLUS banner is the suggested price. The final products and/or services
prices offered at the Site shall be displayed in the G2A PAY checkout summary
(the place where the User can choose a payment method).
5) The User may purchase G2A
PLUS for:
• limited period of time - 1
(one), 3 (three), 6 (six), 12 (twelve) months, or
• indefinite period of time –
with billing period of 1 (one) or 12 (twelve) months.
To a price for the G2A PLUS shall be added taxes.
The G2A PLUS subscription shall start once the User active it on
administration panel.
6) The price for G2A PLUS shall
be paid, in advance, by the User through a single payment or by means of
recurring payment method. The single payment may be used solely to G2A PLUS
concluded for limited period of time. The recurring payment method may be used
solely to G2A PLUS concluded for indefinite period of time.
7) If the User purchased G2A
PLUS for indefinite period of time, the G2A PLUS subscription fee shall be
billed each times in advance monthly or yearly (depending on the billing period
selected by the User) from the User’s bank account, PayPal, G2A Balance account
or any other payment instrument selected by the User during purchasing process,
unless and until the User cancel it.
8) G2A PLUS purchased via G2A
PAY checkout by means of recurring payment method is free of charge for initial
term lasting for 7 (seven) calendar days from the date of its purchase.
Thereafter, G2A PLUS is concluded for undefined period of time with monthly
billing period, unless earlier terminated by the User or Company or G2A LLC.
AFTER THE INITIAL TERM IS LAPSED, THE USER SHALL PAY TO Company or G2A LLC THE
FEE THAT IS ALWAYS SHOWN ON THE SITE. THE PAYMENT FOR THE SUBSCRIPTION IS
CHARGED IN ADVANCE ONCE A MONTH. THE SUBSCRIPTION PRICE OF G2A PLUS MAY VARY IN
A GIVEN MONTH OF SUBSCRIPTION, HOWEVER, THE CURRENT PRICE SHALL ALWAYS BE
PRESENTED ON THE SITE - SUBSCRIPTION PRICE FOR G2A PLUS IS SUBJECT TO CHANGE.
New price of the G2A PLUS takes effect upon the start of a new month of G2A
PLUS subscription. Company or G2A LLC shall notify the User who has purchased
the subscription of G2A PLUS of any price changes related to subsequent month
of G2A PLUS via e-mail prior to it takes into effect. If the User does not
agree upon changed price, they are entitled to cancel G2A PLUS subscription in
any time.
9) The benefits under G2A PLUS
set forth in section a) above are provided to the User who purchased it with
use of recurring payment method only when Company or G2A LLC receives price for
given month or year of G2A PLUS subscription from the User.
10) If the User does not want to
continue the subscription of G2A PLUS concluded for indefinite period of time,
they may cancel it by unselecting subscription in the account panel at any
time, however, the cancellation of the subscription does not assure the right
to refund of any G2A PLUS subscription fee provided by the User to Company or
G2A LLC before the date of receipt the cancellation by Company or G2A LLC.
Following any cancellation of G2A PLUS, the User may continue to have access to
G2A PLUS through the end of the User’s current billing period. Company or G2A
LLC DOES NOT PROVIDE REFUNDS FOR ANY PARTIAL G2A PLUS BILLING PERIODS.
11) The User is obligated to
create an account on www.g2a.com or in the mobile G2A app (available on Google
Play and App Store) in order to participate in G2A PLUS.
12) Company or G2A LLC reserves
the right to suspend or cancel the User’s G2A PLUS subscription at any time if
the User violates these Terms and Conditions, applicable law, and/or it is not
enough funds in the User’s bank account, virtual balance or any other payment
instrument selected by the User during purchasing process to charge price for
the next installment of G2A PLUS subscription. In the event of suspense or
cancellation of the User’s subscription, Company or G2A LLC provides the User
with a notice of such suspension or cancellation via User’s account or e-mail.
13) The User loses their right to
access to benefits set forth in section a) at the moment of resignation from
G2A PLUS subscription by the User or suspension, cancellation of the User’s G2A
PLUS subscription by Company or G2A LLC.
14) Company or G2A LLC shall not
be responsible for any services and/or products which the User may receive from
an external partner (this section shall not be applied to Top Priority Support)
with use of G2A PLUS, unless the applicable law provides otherwise. The User
acknowledges and accepts that under G2A PLUS they may receive only possibility
to access for benefits provided by an external partner, and Company or G2A LLC
is not a provider of products and/or services that can be purchased from the
external partner on preferential conditions due to participation in G2A PLUS.
Any responsibility related to a given benefit received by the User within
participation in G2A PLUS lies on the external partner who provides to the User
with products and/or services, unless the applicable law provides otherwise.
§ 7. G2A PLUS reflink program
1) G2A PLUS reflink program is offered solely by the Company.
2) The User who participates in G2A PLUS reflink program may receive financial benefits as a result of purchases of G2A PLUS subscription or G2A PLUS one-time activation by a Relinked Person. In order to receive financial benefits for purchases of G2A PLUS by a Reflinked Person, it is necessary that (i) the User must have active either G2A PLUS subscription or G2A PLUS one-time, and (ii) a Reflinked Person must pay the full price for G2A PLUS subscription or G2A PLUS one-time activation. The amount of financial benefits as the User may obtain in G2A PLUS reflink program are presented in G2A PLUS User’s admin panel in G2A ID account.
3) For the avoidance of doubt, if the User’s G2A PLUS subscription or G2A PLUS one-time activation expires, the User shall not be entitled to obtain any financial benefits under G2A PLUS reflink program, however, the Reflink stays active. Any financial benefits received by User are gross financial benefits including VAT - the User is obliged to file and pay the tax generated by the financial benefits received through G2A PLUS reflink program on his/her own behalf.
4) Each registered User can see on g2a.com’s site the amount of funds he/she has accumulated due to participation in G2A PLUS reflink program. This amount is recorded and stored on an individual virtual account of the User. All settlements, withdrawals and other functions in this virtual account are handled in accordance with these G2A PAY Terms and Conditions. The User agree that the withdrawal of an amount of financial benefits acquired under participation in G2A PLUS reflink program is limited to amount of 20 (twenty) euro for each transaction.
5) Users are obliged to file and pay the tax generated by the remuneration received through Reflink program on their own behalf.
6) Each User with active G2A ID account may create 1 (one) main Reflink without G2A PLUS subscription or G2A PLUS one-time activation. The User may increase number of Reflinks up to 10 (ten), if the User has active G2A PLUS subscription or G2A PLUS one-time activation. When the User has deleted his/her main Reflink, the possibility of additional Reflink creation shall be disabled. The User who has no active G2A PLUS subscription or G2A PLUS one-time activation cannot create and place new additional Reflink in the Internet.
7) Under G2A PLUS reflink program it is forbidden to act by the User or any third party on behalf of the User such as:
If Company believes that the User have engaged in any of above-mentioned activities, Company may take a number of actions to protect itself, other Users, and others at any time in its sole discretion. The actions Company may take include, but are not limited to, the following:
In case of violation of the law or these G2A PAY Terms and
Conditions, any accumulated financial benefits under G2A PLUS reflink program
by the User will not be paid out to him/her.
The User is responsible for all reversals, chargebacks,
claims, fees, fines, penalties and other liability incurred by Company, any
Company customer, or a third party caused by or arising out of the User’s
breach of these G2A PAY Terms and Conditions related to G2A PLUS reflink
program. The User agrees to reimburse Company, any Company’s customer, or a
third party for any and all such liability.
Any User account that is suspended shall not accrue additional funds and may be restored to full functionality solely at Company's discretion.
§ 8. Final Provisions
1) The right to assert any claims regarding the use of the
Company’s services by means of court proceedings is given once the regular
complaint procedure, as defined in Section 5 of this Agreement, has been
exhausted.
2) These Terms and Conditions and any disagreements or disputes arising between the Users/Payer/Payee shall be governed and construed according to the laws of the Kingdom of the Netherlands and shall be subject to the exclusive jurisdiction of the courts of the Kingdom of the Netherlands unless the domestic law applicable to the User being a consumer provides otherwise. Users approving these Terms and Conditions are exclusively subject to the jurisdiction of courts of the Kingdom of the Netherlands, unless the domestic law applicable to the User being a consumer provides otherwise.
3) Activities performed on the G2A PAY Service do not constitute
any banking activities. Registration on the G2A PAY Service does not constitute
the opening of a bank account.
4) The Company may from time-to-time or at any time revise,
update or modify (collectively referred to as a "revision") as it
deems appropriate the Table of Fees and G2APay Terms and Conditions by giving
30 days’ notice ("notice period") of any revision with the revision
taking effect once the notice period has passed. The notice period does not
apply where a revision is required by law or relates to the addition of a new
service, additional functionality or any other revision which neither reduces
the User’s rights nor increases the User’s responsibilities. In such instances,
the revision will be made without prior notice to the User and shall be
effective immediately. If the User does not accept a revision, the User must
close his/her account with G2A PAY Service. If the User does not object to a
revision by closing the associated account within the notice period, the User
shall be deemed to have accepted the revision and shall be bound to it.
5) It is not permitted to use the G2A PAY Service to process
payments for any illegal goods or services, specifically ones that violate the
property rights of third parties, or are not allowed for sale within the
European Union, or to use it to process payments for access to pornographic
materials.
6) Any person using the G2A PAY Service to process payments
hereby gives the Company consent for the processing of their personal data,
solely for the purposes of the operations of the G2A PAY Service.
7) The Company is the administrator of the personal data.
The usage of G2A PAY Services is subject to the acceptance of G2A PAY Privacy
Policy available on the following link:
https://www.g2a.com/privacy-policy. By using the G2A PAY Services, you
represent that you have read and agreed with the G2A PAY Privacy Policy
available at the date of the Payment, as it may be amended from time to time.
8) All Users hereby give consent to receive Payment
confirmations via email, the contents of which are left to the Website’s
policy.
9) For avoidance of any doubt the Company does not supply
the User with any products which may be offered by the Payee, but merely
processes the payments for such Products. Any liabilities related to any
transactions made via G2A PAY Services remain with the Payer and Payee
respectively.
SCHEDULE I PRICING TABLE
PayPal Gateway | ||
Fees | | Fixed fee |
Gateway fee | €0.20 |
Generic services
costs |
||
Funds withdrawal |
Percentage of transaction/payout value |
Fixed cost per
occurrence |
Bank Transfer |
1.00% |
€ 1.50 |
Skrill |
1.00% |
€1.00 |
WebMoney |
1.00% |
€1.00 |
Payoneer |
1.50% |
€ 1.50 |
BitBay |
1.50% |
€1.00 |
Visa Card |
1.00% |
€1.00 |
Currency Conversion |
2.74% |
|
Transaction refund fee |
€0.50 |
Processing fees |
%* |
Fixed** |
|
Auction listing and renewal (digital products only) |
The cost of listing an auction |
0% |
0,15 EUR |
The cost of updating the price |
0% |
0,15 EUR |
|
The cost of adding items to an auction |
0% |
0,15 EUR/10 items |
|
The cost of editing quantity (in pre-order auctions) |
0% |
0,15 EUR |
|
Retail sales (physical products) |
General commission (applies to all categories) |
8% |
0,35 EUR |
Retail and Business sales (digital) |
General commission (applies to all categories
excluding “Other digital products” listed below) |
10,8% |
0,35 EUR |
Other digital products |
Steam Wallet (Steam Gift Cards of various value) |
2% |
0,35 EUR |
|
PlayStation Network Cards and PlayStation Plus Cards |
4% |
0,35 EUR |
Xbox products (Subscriptions, Cards, GiftCards) |
4% |
0,35 EUR |
|
Apple iTunes Gift Cards of various value |
2% |
0,35 EUR |
|
Skype Prepaid Cards |
2% |
0,35 EUR |
|
Facebook Gift Cards |
2% |
0,35 EUR |
|
Paysafecard Codes |
1% |
0,35 EUR |
|
Google Play Gift Cards |
2% |
0,35 EUR |
|
Spotify Gift Cards and Subscriptions |
2% |
0,35 EUR |
|
Amazon Gift Cards |
2% |
0,35 EUR |
|
Battle.net Gift Cards |
2% |
0,35 EUR |
|
Nexon NXcash Game Cards |
2% |
0,35 EUR |
|
Nintendo eShop Cards |
2% |
0,35 EUR |
|
Pre-orders |
4% |
0,35 EUR |
|
|
MS Windows OEM and MS Office |
15% |
0,35 EUR |
* Percentage of
product’s selling price ** Fixed fee added to the total amount.